Returns & Exchanges
At HOUSEPLANT, we want you to be completely satisfied with your home decor and lifestyle purchases. If your items aren't a perfect fit for your space, we offer a 30-day window for returns and exchanges on all eligible merchandise.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing